Reservations
- Flexible rates allowing changes and cancellations within 24 hours
- Pre-arrival COVID-19 screening questions to ensure the safety of all guests
Arrival, Welcome and Check-in
- Self-parking available
- Practice and promote physical distancing in all areas
- Signage to indicate maximum occupancy and physical distancing
- Mandatory screening for all guests upon arrival
- Plexiglas partitions at front desk for added protection
- Guestroom keys disinfected after each use
- Gloves and mask available to all employees
- Hand sanitizer (70%) available in key areas throughout the hotel
- Thorough disinfecting with special attention to high-touch points
Guestrooms
- Thorough deep cleaning and disinfecting using registered disinfecting chemicals
- In-room tea and coffee maker, alarm clock, TV remote control and all touch-points disinfected between each use
- In-room pens, stationary and hotel collateral removed; available upon request
Housekeeping
- 24 hour minimum “resting period” between guest stays, followed by deep cleaning and disinfecting
- No housekeeping service while guestrooms are occupied
- Additional amenities provided upon request at the front desk
- Personal Protective Equipment provided to all room attendants and changed after each guestroom cleaning
- Enhanced focus on disinfection of all guestroom touch-points, plus continuation of extensive training and auditing
Restaurants
- Lakeside Patio restaurant currently open for lunch and dinner, with physical distancing protocols in place
- Complimentary daily Grab n' Go breakfast
In-Room Dining
- Takeout service available from Lakeside Patio restaurant on-site
- Contactless option for drop off and pick up at the front door through Uber Eats, Skip the Dishes and Door Dash
Business Centre
- Hotel business centre temporarily closed following local Public Health guidelines
- Printing services available at the front desk, if required
- Wi-Fi provided to all guests
Pool & Fitness
- Pool and fitness centre currently closed following local Public Health guidelines
Laundry
- Laundry room currently open for use
- Limit of one guest at a time to maintain physical distancing protocols
- Laundry room frequently disinfected and cleaned, with special attention to high-touch areas
Meetings & Events
- Physical distancing protocols in place with revised capacities for all meeting rooms
- Food and beverage offerings served in individual settings (no buffets available)
- Gloves and masks worn by all employees servicing event
- Frequent and thorough disinfecting of all areas and touchpoints (tables, chairs, linens, etc.) between events
- Hand sanitizer available in key areas throughout meeting spaces and public areas
Checkout
- Contactless checkout options encouraged (i.e., emailed invoice, express checkout)
- Keys may be left in the room or in checkout box at the front desk and disinfected with each use
- Flexible rates allowing changes and cancellations within 24 hours
- Pre-arrival COVID-19 screening questions to ensure the safety of all guests
Arrival, Welcome and Check-in
- Self-parking available
- Practice and promote physical distancing in all areas
- Signage to indicate maximum occupancy and physical distancing
- Mandatory screening for all guests upon arrival
- Plexiglas partitions at front desk for added protection
- Guestroom keys disinfected after each use
- Gloves and mask available to all employees
- Hand sanitizer (70%) available in key areas throughout the hotel
- Thorough disinfecting with special attention to high-touch points
Guestrooms
- Thorough deep cleaning and disinfecting using registered disinfecting chemicals
- In-room tea and coffee maker, alarm clock, TV remote control and all touch-points disinfected between each use
- In-room pens, stationary and hotel collateral removed; available upon request
Housekeeping
- 24 hour minimum “resting period” between guest stays, followed by deep cleaning and disinfecting
- No housekeeping service while guestrooms are occupied
- Additional amenities provided upon request at the front desk
- Personal Protective Equipment provided to all room attendants and changed after each guestroom cleaning
- Enhanced focus on disinfection of all guestroom touch-points, plus continuation of extensive training and auditing
Restaurants
- Lakeside Patio restaurant currently open for lunch and dinner, with physical distancing protocols in place
- Complimentary daily Grab n' Go breakfast
In-Room Dining
- Takeout service available from Lakeside Patio restaurant on-site
- Contactless option for drop off and pick up at the front door through Uber Eats, Skip the Dishes and Door Dash
Business Centre
- Hotel business centre temporarily closed following local Public Health guidelines
- Printing services available at the front desk, if required
- Wi-Fi provided to all guests
Pool & Fitness
- Pool and fitness centre currently closed following local Public Health guidelines
Laundry
- Laundry room currently open for use
- Limit of one guest at a time to maintain physical distancing protocols
- Laundry room frequently disinfected and cleaned, with special attention to high-touch areas
Meetings & Events
- Physical distancing protocols in place with revised capacities for all meeting rooms
- Food and beverage offerings served in individual settings (no buffets available)
- Gloves and masks worn by all employees servicing event
- Frequent and thorough disinfecting of all areas and touchpoints (tables, chairs, linens, etc.) between events
- Hand sanitizer available in key areas throughout meeting spaces and public areas
Checkout
- Contactless checkout options encouraged (i.e., emailed invoice, express checkout)
- Keys may be left in the room or in checkout box at the front desk and disinfected with each use