Terms of Reservation Policies & Hotel Policies


Waterfront Hotel Downtown Burlington is a non-smoking hotel. A charge of $300 will be applied to the room bill of the registered guest should deep cleaning be required due to occupants smoking in the room.


A credit card is required at the time of booking to guarantee the reservation. The registered guest responsible for the room must be at least 21 years of age and must provide a valid credit card in their name along with 1 piece of government-issued photo identification at the time of check-in.


  • Minimum Check-In Age is 21
  • Check-In Time is 3 pm
  • Check-Out Time is 11 am

A minimum-security deposit of $150 CAD will be pre-authorized on a credit card at check-in. The pre-authorization hold will be released at check-out, however, please be advised that it can take up to 10 business days for the funds to be cleared by the credit card financial institution. In the unlikely event that the room is willfully or negligently damaged, the deposit will be withheld in full and applied to all repair and replacements costs. Should the costs exceed the $150 deposit, the full cost will be applied to the pre-authorized credit card. Visa Debit cards and cash are not accepted.


The Waterfront Hotel Downtown Burlington welcomes two pets up to 60 lbs for an additional fee of CAD 25 per pet, per night. Guests traveling with pets are assigned to rooms on the first two floors. Both dogs and cats are allowed, and well-behaved pets may be left unattended in rooms.


On-Site Parking available for overnight guests at a daily rate of $15.00 per vehicle per night plus taxes.


Reservations cancelled

  • 24 hours or more prior to arrival by 3pm EST, no charge will apply.
  • Within 24 hours of arrival, by 3pm EST, 100% of the total number of room nights booked will be charged.
  • Guests who do not arrive on the scheduled date of arrival and have not cancelled their reservation in advance will be charged the full amount of their reservation booked.

Change in the length or dates of the reservation may result in a rate change. Group reservations are subject to group cancellation guidelines. Cancellation policies may vary. Final cancellation terms will be verified at the time of booking.

Due to the availability and/or nature of a special request, we are unable to confirm the request at the time of booking or prior to the arrival date. We will do our best to accommodate all special requests at check-in on the day of arrival, but requests are not guaranteed.